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EASY & FAST - the new Chiesi Platform

You can directly enter orders, check invoices status and monitor your deliveries.

The innovative Customer Web Suite portal

Customer Web Suite is a brand new and user-friendly platform designed to make order requests easy and SMART for all our customers and distributors in over 70 countries around the world.

Thanks to this new tool that Chiesi provides to its stakeholders, it will be easier and quicker to contact our Customer Service, to monitor the order progresses and to issue order requests. It is a really innovative way of managing these day-by-day activities.

But there is more! Customer Web Suite is in line with Chiesi’s sustainability commitments with the values of the B Corp status: to respect people and the environment, include and consider stakeholders in our way of doing business. This tool, indeed, enables us to significantly reduce paper consumption through the digitalization of many processes that, until now, required a great waste of paper

Four easy steps to place your order

Login into the platform

Register to the online platform in order to login into the service


Select products from the contracts: enter quantity and delivery date

Check the status of your order

You can check your orders from the platform through each processing status

Confirm the delivery

To close your orders, confirm on the plaform that the product have been delivered

The main benefits of the Customer Web Suite platform

Easier purchasing experience

You can place your orders directly on the platform, using the user-friendly interface.

Order status at hand

Thanks to the Customer Web Suite you will be able to check the status of your order directly on your smartphone. The system will also send automatic update notifications.

Effective document management

Within the dedicated section, you can also archive, check and consult documents and invoices.